Playing It Safe at AHRA, Imaging Economics

Playing It Safe at AHRA, Imaging Economics

August 29, 2014 | Imaging Economics

By Marianne Matthews

In a rapidly changing healthcare system with mounting government mandates, today’s providers must keep pace with an enormous amount of new developments. That fact was evident in the plethora of information offered—on a wide array of subjects—by experts and exhibitors alike at the Association for Medical Imaging Management (AHRA) conference earlier this month.

Patient safety was one key topic that kept resurfacing both in educational sessions and on the exhibit floor.

"If people are not comfortable reporting a problem or an error, you can't fix it."

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Quality Metrics: Forward-Thinking Organizations are Developing Their Own Performance Measures

Quality Metrics: Forward-Thinking Organizations are Developing Their Own Performance Measures

July 2014 | Radiology Today | Vol. 15 No. 7 P. 12

By David Yeager


A move to value-based care is one of the most highly anticipated changes wrought by the Affordable Care Act, but it’s also one of the most poorly defined terms in health care today. That absence of value’s definition is one reason why value-based care still largely is on the drawing board. Another is that the technology tools to measure value still are being developed. 

To date, radiology has been on the periphery of the value-based care movement. While that’s not likely to change soon, eventually it will, so the question becomes what do radiology departments and practices need to do to be ready?

Vijay M. Rao, MD, FACR, a professor and the chair of the department of radiology at Thomas Jefferson University Hospital in Philadelphia, says the sheer number of potential performance measures is daunting. For example, the consulting company The Advisory Board Company lists nearly 300 radiology-specific measures. 

Perhaps of most interest to radiology departments and practices, though, is the Centers for Medicare & Medicaid Services’ (CMS) Physician Quality Reporting System (PQRS), which started as a voluntary program but will begin assessing penalties in 2015. The PQRS includes numerous measures for radiology. The CMS also collects some radiology data for its Hospital Outpatient Quality Reporting program, which feeds the publicly available Hospital Compare website. 
With all of these competing guidelines, it’s hard to know which metrics to track.

"Organizations need a very strong vision of what questions they are trying to answer and what good performance really looks like."  

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Request for Proposal: When Your Radiology Group Contract is at Risk

Request for Proposal: When Your Radiology Group Contract is at Risk

April 24, 2014 | Diagnostic Imaging

By Deborah Abrams Kaplan

Radiology group contracts with hospitals might have been easily renewed in the past, but this might not be the case for the future. Radiologists may no longer be able to rest on their laurels and expect to keep their jobs. When a hospital sends out a request for proposal (RFP) for radiology services, it can be  a wake-up call. The group might not be providing the hospital with what it needs.

Radiology groups who are surprised to get an RFP probably aren’t aligned with their hospital’s needs, said Jordan Halter, vice president of solutions at vRad, a global teleradiology group providing supplemental coverage. The radiology group might think in a fee-for-volume mindset, but the hospitals want to measure quality, value, performance and service, he said.

Getting an RFP for your own job can result in mixed emotions. “Obviously when an RFP is being considered by a hospital, a radiology practice feels that they’re not appreciated. This is usually followed by anger at the hospital administration for not realizing how valuable the group is, and then obviously fear sets in as to what will be happening to your livelihood,” said Lawrence Muroff, MD, CEO and president of Imaging Consultants Inc. in Tampa, Fla. “Groups understand that others are losing their contacts but somehow they don’t believe it can happen to them.”

Who’s the competition? Another local radiology group, a national entrepreneurial radiology company or a medical school or academic entity, Muroff said.

Consider the contract from the hospital's point of view, so you can respond appropriately.  Start with the 3 Cs: cost, coverage and competition.

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Guest on "Quality Matters" podcast

Guest on "Quality Matters" podcast

January 30, 2014 | Imaging Economics

Transitioning from a volume-based mindset to a value-based one is no easy task. That’s why Axis Imaging News is producing a new audio and video series called “Quality Matters.”

“Quality Matters” brings you ideas, information, news, and expert advice on how to improve quality and make your radiology practice or department more valuable and relevant in today’s evolving health care system.

Host: Marianne Matthews, Chief Editor, Axis Imaging News

Special Guest: Teri Yates, Principal Consultant, Accountable Radiology Advisors

Tune in to “Quality Matters” now!

 

8 Ways to Boost Radiology Practice Efficiency in 2014

8 Ways to Boost Radiology Practice Efficiency in 2014

December 11, 2013 | Practice Management

By Deborah Abrams Kaplan

Do you resolve to make your radiology practice more efficient in 2014? We talked to the experts to bring you eight ways to boost efficiency — without breaking the bank.

1. Only use final reads.
Radiology groups using nighttime coverage services or relying on the emergency physician to do preliminary reads may be causing themselves extra work. “Lots of radiology groups use nighthawk type services to maintain control of night-time reads, having them do prelims. And they come in and do final reads in morning. That’s not a very efficient workflow,” said Teri Yates, founder and principal consultant of Accountable Radiology Advisors in Ohio.

Radiology groups fear that allowing the nighttime service to do final reads weakens their position and puts contracts at risk, which is a legitimate concern, she said. But using preliminary reads from others increases communication problems if discrepancies are found by the radiologist providing the final read. In emergent cases, the patient may already have been treated and sent home. “Sometimes that discrepancy doesn’t get effectively communicated,” to the patient, Yates said.

2. Use voice recognition with self-editing.
Voice recognition software allows you to get your thoughts down quickly. But don’t wait for a third party to edit your work. “By self-editing it on the spot, you get the report out right away,” said Yates. “When a group converts to voice recognition and 100 percent self-editing, turnaround time becomes very fast.” With this method, radiologists can finish a read and report within 30 minutes, which means that the ordering physician, like an emergency physician, doesn’t feel the need to do a preliminary read.

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ARA keeps hospitals, radiology groups working together

ARA keeps hospitals, radiology groups working together

July 12, 2013 | Auntminnie.com

The advent of teleradiology has changed the way radiology is practiced, disrupting the exclusive business arrangements between hospitals and their radiology groups and opening the market to competition. A new consulting firm called Accountable Radiology Advisors (ARA) hopes to help groups make the transition to the new reality.

ARA was established in April by Teri Yates and colleagues Dawn Harris-McClain and Kimberly Luse; Yates has previously served as chief quality and risk officer at Radisphere National Radiology Group and as vice president of sales and marketing at ProScan Imaging.

"We want hospitals and their radiology groups to become more competitive, reduce their liability risk, and succeed together," Yates toldAuntMinnie.com.

Teri Yates from Accountable Radiology Advisors.

ARA works with clients to identify weaknesses in the quality and safety of the radiology service they provide — and this is one of the factors that sets it apart, according to Yates.

"There are lots of healthcare consultants out there and a number who consult in radiology, but mostly around workflow or technology issues," she said. "We don't know of other radiology consultants who focus on the quality piece of the picture."

Radiology groups have always viewed their hospital's needs through a service lens, and most do a good job providing that service. But because it has traditionally been difficult for hospitals to change radiology groups, some practices have gotten complacent, according to Yates. The emergence of national radiology groups upset the status quo and sparked dialogue about quality in radiology.

"The disruptive nature of these groups is stimulating change, and talking about quality in radiology is good for patients," she said. "The reality is, if radiology groups don't meet the legitimate needs of their hospitals, they're setting themselves up to be eliminated."

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As payment models change, imaging must focus on 4 key priorities

As payment models change, imaging must focus on 4 key priorities

June 28, 2013 | Aunt Minnie.com 

Radiology has a central role in healthcare: It makes up 7.5% of U.S. healthcare expenditures and 14% of Medicare's Part B spending, with direct costs for radiology totaling $175 billion per year. So as healthcare delivery and payment systems shift, radiologists are challenged to operate within a different framework.

Although most radiology reimbursement is still fee-for-service, risk-based models such as accountable care organizations (ACOs) are becoming more prevalent — not just in the private-payor market, but also in the government-payor arena, according to Teri Yates, founder and principal consultant of Accountable Radiology Advisors, a specialty management consulting firm for radiology. She discussed how radiologists can remain successful under risk-based payment models in a June 25 webinar.

Teri Yates from Accountable Radiology Advisors.

"Radiology is a vital component of the diagnostic process, and it's crucial that the radiology service meet the needs of its key stakeholders in the hospital," Yates told webinar attendees. "And as payment models shift, radiology moves from being a revenue stream to being a cost center — requiring radiologists to change the way they provide imaging services."

Priority No. 1: Eliminate excess imaging
The new priorities of utilization management, quality of service, care coordination, and collaborating with doctors and administrators throughout the hospital are keys for success, according to Yates. Focusing on these priorities under the risk-based payment model will make imaging providers more competitive and successful.

"Under the fee-for-service model, volume is the primary driver of economic success," Yates told webinar attendees. "Under the risk-based payment model, judicious use of imaging and the quality of care are the main drivers of economic success."

Why eliminate excess imaging? Unnecessary imaging increases the risk of future harm from radiation exposure, provokes costly investigation of incidental findings, and prolongs the length of patient stays in the hospital. Campaigns such as the Choosing Wisely program, led by the American Board of Internal Medicine (ABIM) Foundation and Consumer Reports, are trying to curb low-value imaging through education.

"Risk-based payment models will up the ante on this," Yates said.

Decision-support software can reduce unnecessary imaging by helping physicians order imaging studies that conform to evidence-based guidelines — that is, estimating the benefits of an imaging exam in a specific clinical scenario based on ACR Appropriateness Criteria, Yates said. Decision-support software integrates with a computerized physician order-entry system, and research shows that referring physicians accept point-of-order decision support.

How does most unnecessary medical imaging occur? The wrong study is ordered for a particular clinical question, which leads to additional studies. Or studies are repeated because the results aren't shared between providers or institutions. Errors in interpretation can also prompt further imaging evaluation.

"These factors can be addressed by point-of-order decision support, referring physician education, using health information technology to make patients' records portable, and using diagnostic checklists to prevent error," she said.

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People on the Move Spotlight: Teri Yates

People on the Move Spotlight: Teri Yates

Health Care | June 20, 2013

Founder & Principal Consultant at Accountable Radiology Advisors

Teri Yates was selected by the Association for Medical Imaging Management to present at their 2013 Fall Conference in Baltimore, MD.

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